In the search results, click HP SimplePass to open the program. You will have to locate and purchase a third party security program. See your browser’s documentation for specific instructions. If you have installed the latest version of the HP SimplePass Identity Protection software for your computer and experience problems, download and install the latest BIOS for your computer model. If there is a Biometric entry, then Windows supports the device. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Microsoft DirectX 9 capable.

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Do not use a wet cloth because moisture may damage the sensor.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 8)

Contact HP for technical support or repair nx620. Select the current operating systemand then scroll down to Software – Securityand expand the list. Most of the drivers and software in Recovery Manager do not need to be uninstalled first. Right-click the device, and then select Properties.

Warranty information HP Services sensir a three-year standard parts and labor warranty, pick-up or carry-in, and toll-free 7 x 24 hardware technical phone support.

Follow the steps below to set up a new web site logon. If the driver available on the web site is a later version, download and install it. Asia Pacific and Oceania.


Fingerprint Sensor driver free download for windows – Hewlett-Packard – HP Compaq Nx

At initial boot, either or bit can be selected. Compaqq the SimplePass fingerprint reader sensitivity in Windows 7 or Vista. The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support fingerprlnt site. Click Biometric devices to expand the selection, double-click Validity Sensors to open the Properties page, and remove the check from Allow the computer to turn off this device to save power on the Power Management tab.

Backing up and restoring SimplePass fingerprint configuration in Windows 7 or Vista. The following information may help troubleshoot problems. When searching for drivers and software, you must use the specific product number of your computer.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

To set up multiple fingerprint user accounts, follow the steps in Enrolling your fingerprints in SimplePass nx320 logged in with each Windows user account. Type your Username and Password on the logon page, and then click the fingerprint logon icon that appears on the secured web site in the browser. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware.

If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.

Using the fingerprint scanner to protect multiple user accounts.

If prompted, slide your finger over the fingerprint reader to verify your identity. Please try again shortly.


Press the Power button to start the computer, then press the F2 key and select System Information from the listing. Updating the fingerprint reader device driver in Windows 8 The fingerprint reader hardware requires a device driver to allow software yp control it. The installation package does this automatically. Click Starttype device in the search field, and then select Device Manager fingeerprint the search results list.

Find new device drivers if you changed operating systems.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 8) | HP® Customer Support

If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader. External watt Smart AC adapter, 6-foot 1.

The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems. Hpp the fingerprint reader software. The fingerprint access manager software is listed.

If the issue is not resolved by downloading the software as described in the previous paragraph, continue with the steps that follow in this document. Europe, Middle East, Africa. SimplePass application software for 32 bit and 64 bit Windows 7.

Fingerprint reader does not work after computer wakes from Sleep mode in Windows 8.